Contact-free during the pandemic and beyond
We continue to work hard delivering to customers with our range of contact-free delivery and collection options. We’ll continue to do this in the future, to ensure safety and offer further convenience.
We’re encouraging customers to choose their preferred safe place for deliveries by downloading our app and setting their preferences using MyPlaces. This will ensure all future Hermes deliveries will be delivered to the same safe place. Alternatively, parcels can be diverted to a chosen safe place at any time during the delivery process. If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, we’ll leave it there and include a photo in the delivery notification email.
If a signature is required, our courier will knock on the door and step aside to allow the customer to answer. The courier will then take a photo of the parcel in the open doorway as proof of delivery.
We’ve added a delivery notification for customers when non-contact deliveries are made in this way. If there is no answer, we’ll attempt delivery a total of three times before returning the parcel to the sender.
When arranging a collection on our website you can select a safe place where you can leave the parcel for the courier to collect. If a safe place hasn’t been specified or isn’t available, the courier will knock on the door and step back to allow the customer to put the parcel on the doorstep.
Protecting our people
We have made a £1million fund available for our self-employed couriers during the pandemic to help support them if they need to self-isolate. We also guarantee their rounds will be kept open for them on their return.
All of our sites are following strict social distancing guidelines and we’re regularly updating our parcel people about measures to protect their health and wellbeing.
We’re doing everything we can to support our customers and people so we can carry on delivering parcels.