Following the recent outbreak of COVID-19, we’ve put in place a number of measures to protect our customers as well as our parcel people so we can make sure that our business is as prepared as possible and are closely following all government health and safety guidelines.
Currently, the ability to book a parcel delivery, our customer support services and our delivery tracking services are all operating normally.
Our services may experience delays and even suspensions to some areas internationally with European countries being affected the most.
Please also note that the delivery process for signature has also changed across a number of affected countries and the driver will obtain the recipients name and in some countries last digits of their ID cards.
ParcelShop opening schedules may also be affected depending on where the shop is located.
We are working continuously to ensure disruptions to services - as much as possible - are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining service levels.
If you have any concerns at all, our customer service team are online 24 hours a day, 7 days a week ready to help you around the clock.