Privacy Policy for

The myHermes International website is operated by Limited under the myHermes brand  (which is a trading name of Hermes Parcelnet Limited).

This means that if you use the myHermes International website you are contracting with Limited rather with myHermes.

  • At we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. 
  • This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.
  • We do update this Policy from time to time so please do review this Policy regularly.
  • Information We Collect
  • In operating our website we may collect and process the following data about you:
  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  3. Information provided to us when you communicate with us for any reason.
  • Why we collect personal information about you
  • To provide you with our online services which are detailed on our website.
  • Use of Cookies
  • On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
  • Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
  • Here is a list of the cookies we use, and what they are used for:

    • Authentication (_RequestVerificationToken, .ASPXAuth) these authentication cookies are essential. They allow users to log into the site and for that logged in status to persist.
    • Session Identifier (ASP.NET_SessionId) - this session cookie is essential. It ensures that message exchanges with the server can be related. It is removed when the browser is closed.
    • FGTServer - this cookie handles the load across multiple servers to ensure better user experience.
    • BASKET - This cookie is used to identify visitors so that we can populate the shopping basket with their chosen items.
    • Live Help (HumanClickSiteContainerID, VID, SKEY) - These cookies are used by our live chat software.
    • Google Analytics (_utma, _utmb, _utmc, _utmz, _ga) - these cookies collect information about how visitors use our website. This information is used to improve the site. All information is collected in anonymous form.
    • CustomerTracking - This cookies collects information about how visitors use our website.
  • All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
  • You can opt out of Google's use of cookies by visiting the Google advertising opt-out page ( In addition for all our other third party vendors you can opt out by visiting (

How we use your information

(1)  To carry out the Services and meet our obligations to you

The principle use of your data is to enable us to deal with your order and carry out the services effectively.

Service Communications

If you are a new customer and haven’t opted into receive marketing communications, we will only contact you about:

·  Order confirmations

·  Customer service enquiries

·  Contact in regards to any delivery issues that may have arisen

(2)  To allow customers to use the  myHermes and myHermes international websites

We share personal data and other data related to the Services with myHermes (trading name of Hermes Parcelnet Limited- company number 03900782) but, this is only used to:

·   - enable customers to move seamlessly between the myHermes and myHermes International websites without having to set up two separate accounts; and

·  - allow us and myHermes to ensure that we meet contractual commitments to you.

  We share the information above with myHermes on the basis that they will not use the data for the purposes of contacting you with marketing communications.

  If you do not want us to use your personal data with myHermes in the way described above, email [email protected]. Please note that if you choose to withdraw your consent you will not be able to utilise the myHermes or myHermes International websites.

(3)  Marketing Communications

We will NOT use your information to send you marketing communications.


  • Storing Your Personal Data
  • We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
  • Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
  • The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
  • Disclosing Your Information
  • Where applicable, we may disclose your personal information:
  1. Where we are legally required to disclose your information.
  2. To assist fraud protection and minimise credit risk.
  • How you can help keep your personal information secure
  • As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there is not a lot that you can do to help keep your personal information safe – not just on our website, but whenever you provide information online.
  • Here are some simple ways you can improve the security of you information:
  • Use a secure browser
  • Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit versions support it.
  • Two popular browsers that support 128 – bit encryption are:
  • Microsoft Internet Explorer version 5.5 and later versions
  • Netscape Navigator version 6 and later versions
  • Security upgrades for some older browser versions are available. We recommend that you contact your preferred browser provider for further information.
  • use enterprise strength security devices to protect your information.
  • Access To Information
  • The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
  • Contacting Us
  • We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at