MyHermes International - Refund Policy

• All orders placed on myHermes are processed by Parcel2Go.com Limited on our behalf.
• Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
• All refund claims can be made via the live help team (click here to chat). The following information is required:

1. Your myHermes reference number.  
2. If a service failure; your parcel tracking number will be required.

• Please note that refunds can’t be processed for any consequential loss.
• Should a refund be appropriate, it shall be made back onto the card or payment method originally used to book the transaction – refunds can only be processed to the contracted party who booked the order.
• Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place.
• You have a maximum of 28 days from the date the order was placed to request a refund.
• If you have any questions on the above, please contact us prior to sending your parcel.