orders placed on myHermes are processed by Parcel2Go.com Limited on our
will be provided based on the service definitions on the specific service
selected at payment; please review your service definition.
refund claims can be made via the live
help team (click here to chat). The following information is
Your myHermes reference number.
If a service failure; your parcel tracking
number will be required.
note that refunds can’t be processed for any consequential loss.
a refund be appropriate, it shall be made back onto
the card or payment method originally used to book the transaction –
refunds can only be processed to the contracted party who booked the order.
will take two working days to process as all refunds have to undergo a
process to ensure that no collection took place.
have a maximum of 28 days from the date the order was placed to request a
you have any questions on the above, please contact us prior to sending