Customer Help Centre

What can we help you with?
Q.

Will there be any compensation cover applied to my order?

A.

We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we cover for loss but not damage.

Please read through this before purchasing cover for your parcel.

For the full list please click here

There are different levels of standard compensation cover available on all our services. Please use the Compensation Cover Calculator below to establish how much it would cost to cover your parcel to the full value:

Compensation Cover Calculator

I would like to know how this is calculated.

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