Customer Help Centre

What can we help you with?
Q.

I do not know the weight and dimensions of my parcel. What should I enter?

A.

Prices are calculated using the weight, dimensions and collection and delivery location of your parcel. To obtain a quote, you will need to know the weight of your parcels in kilograms and the dimensions of your parcel in centimetres.

If you do not know the weights and dimensions:

Weigh yourself on the bathroom scales with and without the parcel then calculate the difference

Check out a similar item on ebay (weights and dimensions are often given on the description)

Please be aware that the weight and dimensions entered needto include the packaging.

We strongly recommend that when entering weights anddimensions, that they are as accurate as possible. This is to ensure that youavoid further charges and any possible delivery delays.

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