Customer Help Centre

My Documents

1. I have already placed an order. Where can I find my label?

2. Where can I download my invoice for payment?

3. I have already placed an order but cannot print my label. What can I do?

   If you do not have direct access to a printer, there are a number of alternatives you can conside... (read more)

4. There is an error on my label. How can I fix this?

   To amend any details on your label or if the PDF file has an error message on the label when you ... (read more)

5. What documents do I need to send outside of the EU?

   All items travelling outside the EU require commercial invoices.  Not to worry as the necess... (read more)

6. Can I use a thermal printer to print my label?

   We are able to send labels which are sized in a format perfect for thermal printers.To request th... (read more)