Customer Help Centre

What can we help you with?

General Enquiry

  1. Where is my nearest drop off point?

    Please enter your postcode below to see the drop off points available for your order. (read more)

  2. Can I send to a P O Box Address?

    Because most of our services have to be signed for on receipt, we unfortunately cannot send to P ... (read more)

  3. Are Hermes able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  4. What do you mean by volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions so t... (read more)

  5. Will I need to print a label to use this service?

    Unfortunately, you would require the printed labels to use the service with Hermes International.... (read more)