How long will my parcel be held in customs?
The courier will attempt to clear your parcel as quickly as possible through customs; however there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.
Generally customs will contact the recipient directly and for this reason we request for you to ensure that you include all up-to-date and correct contact details for the receiver during the booking process.
Why an accurate commercial invoice is required
The main commercial invoice requirement is that you complete it accurately before you ship your goods. There are a few reasons for this:
- It prevents any hold-ups with your shipments (as incorrect information could lead to delays)
- It ensures your goods are correctly classified and the right taxes and duties are paid
- There are legal requirements to complete these correctly